Healthcare
AI phone agents for healthcare
Handle patient scheduling, prescription refills, and front-desk calls without adding staff. Built for Australian healthcare with My Health Record and PBS compliance in mind.
Use Cases
What you can build
Patient Scheduling
Book, reschedule, and confirm appointments via phone. The agent checks availability in real time and sends confirmations.
After-Hours Triage
Answer calls outside clinic hours. Detect emergencies and route to 000. Capture non-urgent messages for morning follow-up.
Prescription Refills
Take refill requests, verify patient identity, and forward to the dispensing pharmacy via API.
Appointment Reminders
Proactive outbound calls to confirm upcoming appointments and reduce no-shows.
Compliance & Data Sovereignty
Designed for Australian healthcare requirements. All data stored in Sydney (AWS ap-southeast-2). Compatible with My Health Record integration via API tool calls.
Pricing
Pay only for what you use
Pay As You Go
$0 to start
$20 in free credits. No subscription. Pay per interaction when you need more.
- ✓Full platform access
- ✓Visual flow builder
- ✓Knowledge base & RAG
- ✓Australian phone numbers
- ✓Call transcripts & analytics
Enterprise
Custom
Dedicated infrastructure, SLA, and compliance terms for teams that need them.
- ✓Everything in Pay-as-you-go
- ✓Dedicated support
- ✓Custom MSA / DPA
- ✓SSO & role-based access
- ✓Priority SLA
FAQ
Common Questions
VerticalAI stores all data in Sydney on Australian infrastructure. For healthcare clients, we offer custom DPA terms and can work with your compliance team on specific requirements.
Yes. The Tool Call node can connect to any system with a REST API — Best Practice, Medical Director, Cliniko, or your custom PMS.
The after-hours flow detects emergency keywords (chest pain, breathing difficulty, severe bleeding) and immediately advises the caller to dial 000. It never provides medical advice.
Start building. $20 in free credits.
No card required. Build a flow, test it, put it on a real number.