Call Transfer

Hand off to a human with full context

When the conversation reaches the edge of what the agent can handle, it transfers the call to a real person. The handoff includes full context — who the caller is, what they asked, and where the conversation left off.

Warm Transfer

The agent briefs the human before connecting. No repeated questions, no lost context. The caller stays on the line while the handoff happens.

Cold Transfer

Instant redirect to a specific number or extension. Useful for known routing paths like emergency escalation or department transfers.

Context Forwarding

Extracted caller details, conversation summary, and state information are passed to the receiving agent via webhook or SIP headers.

How It Works

Get Call Transfer running

Step 1

Add a Transfer node

Drop a Call Transfer node into your flow in the visual editor. Connect it to the states that should trigger a handoff.

Step 2

Configure routing

Set the destination number, department, or SIP endpoint. Define what context to forward — caller name, account ID, conversation summary.

Step 3

Set trigger conditions

Configure when the transfer fires — after a specific question, on caller request, or when the agent detects it can't resolve the issue.

Step 4

Test the handoff

Use the built-in voice tester to simulate a transfer. Verify the context arrives correctly on the receiving end.

Pricing

Pay only for what you use

Pay As You Go

$0 to start

$20 in free credits. No subscription. Pay per interaction when you need more.

✓Full platform access
✓Visual flow builder
✓Knowledge base & RAG
✓Australian phone numbers
✓Call transcripts & analytics

Get Started Free

Enterprise

Custom

Dedicated infrastructure, SLA, and compliance terms for teams that need them.

✓Everything in Pay-as-you-go
✓Dedicated support
✓Custom MSA / DPA
✓SSO & role-based access
✓Priority SLA

Contact Sales

See full pricing breakdown →

FAQ

Common Questions

Does the caller hear silence during the transfer?

Can I transfer to a mobile number?

Is the conversation transcript sent to the human agent?

Start building. $20 in free credits.

No card required. Build a flow, test it, put it on a real number.

Get Started Free Contact Sales