Navigate IVR
Handle phone menus automatically
When your agent needs to call another system that has an IVR menu, it can navigate the menu programmatically — pressing digits, listening for prompts, and routing through automated systems.
DTMF Tone Generation
The agent sends DTMF tones to navigate phone menus. Press 1 for billing, press 2 for support — the agent handles it.
Prompt Detection
Listens for IVR prompts and responds appropriately. Handles hold music, recorded messages, and menu options.
Information Retrieval
Navigate an IVR to retrieve information (account balance, order status) and relay it back to the caller.
How It Works
Get Navigate IVR running
Define the IVR path
Map out the menu options you need to navigate. Configure which digits to press at each prompt.
Set up the outbound call
The agent initiates a second call to the target IVR system while keeping the original caller on hold.
Extract and relay
The agent listens for the information it needs, then returns to the caller with the answer.
Pricing
Pay only for what you use
Pay As You Go
$0 to start
$20 in free credits. No subscription. Pay per interaction when you need more.
- ✓Full platform access
- ✓Visual flow builder
- ✓Knowledge base & RAG
- ✓Australian phone numbers
- ✓Call transcripts & analytics
Enterprise
Custom
Dedicated infrastructure, SLA, and compliance terms for teams that need them.
- ✓Everything in Pay-as-you-go
- ✓Dedicated support
- ✓Custom MSA / DPA
- ✓SSO & role-based access
- ✓Priority SLA
FAQ
Common Questions
Can the agent handle multi-level menus?
+Start building. $20 in free credits.
No card required. Build a flow, test it, put it on a real number.