Customer Support
Handle support calls without the queue
Resolve routine enquiries instantly. Collect details for complex issues. Transfer to a human when it matters. No hold music required.
Instant Resolution
Common questions answered immediately from your knowledge base — account status, business hours, return policies.
Smart Escalation
When the agent can't resolve the issue, it transfers to your team with full context. No repeated explanations.
24/7 Coverage
Calls answered at 2am, on weekends, on public holidays. Your team picks up where the agent leaves off the next morning.
How It Works
How to set up customer support
Build your support flow
Map common enquiry types as conversation nodes. Add knowledge base search for FAQ-style questions.
Connect your systems
Use Tool Call nodes to query your CRM, ticketing system, or order database during calls.
Set escalation rules
Define when to transfer — frustrated callers, complex issues, VIP accounts. The agent hands off with context.
Launch and monitor
Publish the flow, assign a phone number, and review transcripts to continuously improve.
Pricing
Pay only for what you use
Pay As You Go
$0 to start
$20 in free credits. No subscription. Pay per interaction when you need more.
- ✓Full platform access
- ✓Visual flow builder
- ✓Knowledge base & RAG
- ✓Australian phone numbers
- ✓Call transcripts & analytics
Enterprise
Custom
Dedicated infrastructure, SLA, and compliance terms for teams that need them.
- ✓Everything in Pay-as-you-go
- ✓Dedicated support
- ✓Custom MSA / DPA
- ✓SSO & role-based access
- ✓Priority SLA
FAQ
Common Questions
The agent is patient by design — it never gets flustered. For genuinely frustrated callers, configurable escalation rules transfer to a human with full context.
The agent says it doesn't know and offers to transfer to a team member. It never makes up answers.
Start building. $20 in free credits.
No card required. Build a flow, test it, put it on a real number.