IT Helpdesk
Resolve L1 tickets before they reach your team
Guide users through common fixes, create tickets for what can't be resolved, and escalate to L2 with full context.
Common Fix Resolution
Password resets, VPN issues, printer problems — the agent walks users through standard fixes step by step.
Ticket Creation
When the agent can't resolve the issue, it creates a ticket in your ITSM system with all the details collected during the call.
Escalation with Context
L2 engineers get the full conversation transcript, steps already tried, and error details — no starting from scratch.
How It Works
How to set up it helpdesk
Map common issues
Build flows for your top 10 most common IT issues. Each flow walks the user through the resolution steps.
Connect your ITSM
Use Tool Call nodes to create and update tickets in ServiceNow, Jira Service Management, or your system.
Define escalation paths
Configure when to escalate — after failed troubleshooting, for specific issue types, or on user request.
Pricing
Pay only for what you use
Pay As You Go
$0 to start
$20 in free credits. No subscription. Pay per interaction when you need more.
- ✓Full platform access
- ✓Visual flow builder
- ✓Knowledge base & RAG
- ✓Australian phone numbers
- ✓Call transcripts & analytics
Enterprise
Custom
Dedicated infrastructure, SLA, and compliance terms for teams that need them.
- ✓Everything in Pay-as-you-go
- ✓Dedicated support
- ✓Custom MSA / DPA
- ✓SSO & role-based access
- ✓Priority SLA
FAQ
Common Questions
Yes, if your identity provider has a REST API for password resets. The agent verifies the user's identity, triggers the reset, and confirms completion.
Start building. $20 in free credits.
No card required. Build a flow, test it, put it on a real number.